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** Due to the ongoing impacts of COVID-19, our shipping carriers are experiencing longer than normal transit times. We are doing everything in our control to get your furniture to you as quickly as possible. Your patience and understanding are greatly appreciated.
Orders are processed Monday through Friday and shipped from our California warehouse. We ship to the continental US only. Unfortunately, we do not offer international orders or orders to Alaska and Hawaii at this time.
All orders ship free. The manner of delivery depends on the size of your order and services offered by carriers in your area:
• Threshold: the carrier will deliver your order to your front door, the lobby of your apartment building, etc.
• Room of choice: the carrier will deliver your order to a room within your residence
• White glove - packing removal only: the carrier will deliver your order to a room within your residence and remove all packing materials
• White glove - full service: the carrier will deliver your order to a room within your residence, assist with assembly, and remove all packing materials and refuse.
Please contact us for details regarding your particular circumstance. Note that due to the on-going pandemic carriers in some locations are not entering residences at this time.
If you aren’t 100% satisfied with your new furniture, contact us within 5 days of delivery for a refund. The products must be returned in their original packaging (feel free to add additional packaging if necessary to keep the product adequately protected in the return journey). Please note that customers are responsible for return shipping fees and a restocking fee: 25% if the item was in stock, 50% if the item was made to order. That fee may increase if the item is returned in poor condition.
If you received a damaged or defective item please contact us within 5 days of delivery at firstname.lastname@example.org.