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Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

How do I clean and care for my furniture?   

BambooTimbre™ and Hardwood Indoor Furniture Care

• Avoid excessive direct sunlight.  Do not use outdoors or in sunrooms
• Protect furniture from extremes or drastic changes in temperature or moisture. Place furniture away from heat sources, air                                conditioners, and humidifiers
• Dust regularly with a soft clean cloth. Wipe gently along grain direction when cleaning or polishing
• To prevent change in surface sheen, avoid rubbing vigorously
• Blot spills with a clean absorbent cloth promptly and thoroughly
• Lift objects on furniture to move them. Do not drag or slide objects on furniture surface
• Use coasters, trivets, placemats, etc. to protect furniture from heat and moisture
• Use felt pads under sharp, heavy or hard objects placed on furniture
• Sharp objects like pet claws, metal jewelry, keys, buckles, buttons, etc. may damage the furniture surface
• Rubber, vinyl, or plastics may react with some finishes if left on furniture
• Avoid direct contact with alcohol, solvents, nail polish remover, air fresheners, and other harsh chemicals
• Furniture polishes with no waxes, silicones, or abrasives may be used
• Avoid ammonia-based cleaners on Nicia oil finishes. As needed use a clean cloth dampened with lukewarm water and mild soap, or a solution of 1 oz white vinegar per quart of water
• Damaged, exposed bare bamboo or wood must be repaired before applying furniture care products
• Test furniture care products on an inconspicuous area first — follow instructions on the label
• Apply care products to a clean cloth before using on furniture. Do not spray or apply directly on furniture
• Store table leaves horizontally in a closet or cabinet near the table.

Aniline and Vegetable-Tanned Leather

• Follow “BambooTimbre™ and Hardwood Indoor Furniture Care” above
• Magazines, newspapers, or dyed clothing fabric may rub off and transfer color onto the leather
• To remove slight stains, prepare a lukewarm water solution with mild soap. Sponge the whole surface sparingly, evenly and quickly. Dry immediately
• For more complicated situations consult professional leather cleaner.

European Polished-Bonded Leather

• Follow “BambooTimbre™ and Hardwood Indoor Furniture Care” above
• Do not use aerosols (including cleaners), oils, or harsh detergents on PB leather
• Magazines, newspapers, or dyed clothing fabric may rub off and transfer color onto the leather
• Wipe gently as needed with a clean damp cloth. Traditional leather care products are not required and may damage the finish or leave residue
• To remove slight stains, prepare a lukewarm water solution with mild soap. Sponge the whole surface sparingly, evenly and quickly. Dry immediately
• For more complicated situations consult bonded leather cleaning or repair professionals.

Fabric Care, Cleaning Code W

• Brush off any loose dirt swiftly to prevent embedding in the fabric
• Blot spills with a clean absorbent cloth promptly and thoroughly
• Light or spot cleaning:
   1. Prepare a solution of 2 ounces mild soap per gallon with lukewarm water
   2. Use a sponge or soft bristle brush to clean — do not over-wet
   3. Rinse thoroughly to remove all soap residue
   4. Blot excess moisture with a clean soft cloth, towel, or sponge
   5. Air dry
• DO NOT use a steamer or steaming iron
• Use a professional cleaning service for more extensive soiling.

Fabric Care, Cleaning Code S

• Follow “BambooTimbre™ and Hardwood Indoor Furniture Care” above
• Do not use in moist environments.

LUX™

• Brush off any loose dirt swiftly to prevent embedding in the material
• Blot spills with a clean absorbent cloth promptly and thoroughly
• Avoid direct contact with solvents, nail polish remover, air fresheners, and other harsh chemicals
• Avoid excessive direct sunlight.  Do not use outdoors or in sunrooms
• A vacuum cleaner with a dusting brush may be used as needed. Set to low suction

Hardware

• Wipe clean with a soft, dry cloth as needed.

When will I receive my order?  

After you place an order, we process and ship the order within several business days. All orders are shipped from our California warehouse, so depending on where you are located it may take up to 10 days. After your order is shipped, you will receive a shipping confirmation followed by a phone call to schedule a specific Monday through Friday delivery window.

How does shipping work?  

All items ship free. The delivery service will call you to schedule a Monday through Friday delivery window. Pieces will be delivered to the room of your choice, unboxed, assembled, and all packaging removed (please keep the original packaging if you wish to make a return).

Can I return my order?  

If you aren’t 100% satisfied with your new furniture, contact us within 5 days of delivery for a refund. The products must be returned in their original packaging (feel free to add additional packaging if necessary to keep the product adequately protected in the return journey).
Please note that customers are responsible for return shipping fees and a restocking fee: 25% if the item was in stock, 50% if the item was made to order. That fee may increase if the item is returned in poor condition.
If you received a damaged or defective item please contact us at orders@mariayee.com.

Are your products sustainably made?  

At Maria Yee, Inc. we are dedicated to protecting the earth by innovating green manufacturing and using sustainable materials in every handcrafted piece. We select responsibly grown and harvested hardwood and source leather from tanneries with minimal environmental footprints. Our energy-efficient manufacturing campuses have the ISO 14001 Environmental Management System certification and select products are Forest Stewardship Council® certified (License code FSC-C016788). You can learn more here.

Are your products ethically made?  

At Maria Yee, Inc. we value, respect and support the well-being of our workers. Maria Yee is proud to be SA8000® certified. The SA8000® Standard helps secure ethical working conditions for millions of workers globally. Additionally, the transparency afforded to us via operating our own manufacturing campuses allows us to ensure the well-being of all of our workers.